GENERAL ENQUIRIES

FAQ

• ★ How long is the turnaround time for printing?
• Do you have a shop front or physical store?
• What are the payment methods?
• Can I edit my order?
• I need my order ASAP, what can I do?
• How much does Shipping cost?
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Account, Password, and Signing In

• Can I get a copy of a Tax Invoice?
• Do I need a login for the Peterkin website?
• How do I set up a login with Peterkin?
• What is my login?
• How do I update my details?
• How do I change my password?
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Ordering

• What stocks that could be in my swatch book are no longer available (discontinued)?
• Tell me about the Paper Swatch?
• I need my order ASAP, what can I do?
• Do you take phone orders?
• Can I add to my order?
• Can I cancel my order?
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Shipping

• How much does Shipping cost?
• How long does it take for Shipping?
• What does Authority to Leave mean for my delivery?
• I only want to order a couple of samples, how much will shipping cost?
• I’ve just placed my order but I need to change the shipping address, can I do that?
• Can I change the shipping method?
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Returns

• My order has arrived damaged, what do I do?
• My order has arrived but something is missing…
• I have ordered the wrong product… What’s your return policy?
• If there is a problem with my order, will I need to return it to Peterkin?